Application Support
In a world with so many options, it helps to focus. We believe that focus brings clarity and knowledge and drives progress. That’s why we exclusively focus on the Microsoft stack.
Building true partnerships
When looking for a Microsoft partner, you’d rightly expect us to understand your solution, have ITIL certified dedicated consultants, a 24/7 support desk and robust processes in place to support you. Whether it’s incident handling, system enhancements, problem tracking and root cause analysis or release and deployment.
But that’s the least you should expect.
At Hitachi Solutions, we go a lot further than that. Our Support Services team take the time to build a deep partnership with you, so we understand not only your solution, but your business, your industry, your challenges, your aspirations and your culture.
By taking the time to build a real partnership and get a true understanding of your business you can be sure we’ll deliver real value to your business.
Bringing Clarity and Focus
In a world with so many options, it helps to focus. We believe that focus brings clarity, knowledge and drives progress. That’s why we exclusively focus on the Microsoft stack.
That way, when you partner with Hitachi Solutions’ Support Services team, you know you are dealing with true experts in their field, dedicated to serving you better.
Freedom to Focus on Your Business
We believe that the people in your business are your greatest asset. And so you’re sure we walk the walk, this belief runs through the core of Hitachi Solutions. We strive to give our people an outstanding employee experience – that’s why we’ve been officially certified as a Great Place to Work®.
We believe the systems your people use should leverage their potential and productivity and enhance their experience, not distract from it.
When you partner with us, you can do what you do best: focus on growing your business, excelling in your market, and providing for your customers. And we can make sure the systems supporting your enterprise continue to do so, evolving and adapting as you grow.
Hitachi Solutions’ consultants respond really quickly to our tickets and requests. The work ethic from the Hitachi consultants is really good, they get on with the job and have done really well to learn our solution.
Pam Kaur
London Borough of Southwark
Peace of mind
We know that old “break/fix” support, common in the IT industry, isn’t sufficient to address the needs of today’s enterprises. That’s why we offer comprehensive services that support your system in exactly the way you want, delivering real business value and offering true peace of mind.
If you want us to run frequent diagnostics on your system to ensure everything is running as it should, we can do this for you.
If you want a change to the system to improve productivity and reduce wasted effort, we can do this for you.
If you want 24/7 responses to any incidents you encounter, yes, we can do that for you too.
We will guide you through our range of support options, and tailor them specifically to your needs. That means you can be sure you have everything that you need, and nothing that you don’t.
And that’s really what Application Support should be about – having a partner that gives you peace of mind, so you can focus on your business.
Kashish Bhatia
Service Delivery Manager
With over 10 years of experience in IT Service Management and Operations, Kashish loves a good challenge and solving complex problems. He has been with us in many roles over the past 5 years and is dedicated to delivering customer satisfaction through the pursuit of service quality.
Peter Windridge-France
Head of Service Operations
Peter has been part of Hitachi Solutions for over 5 years and has worked in the ERP/CRM space for 27 years, the last 16 of which have been spent implementing and managing Microsoft stack solutions. With a passion for Service Delivery, Solution Adoption and Client Satisfaction, Peter and his expert team of Solution Leads and Consultants drive service excellence by delivering all aspects of our service portfolio, helping to generate real business value for our clients, and taking the worry out of solution ownership.
Benjamin Behr
Solution Lead
With over 12 years of Dynamics experience, Ben drives customer success by combining deep expertise with a focus on real business challenges. He leads thought leadership initiatives and crafts solution roadmaps that align seamlessly with Microsoft’s One Version approach, helping clients achieve sustainable growth.