Engage your customers better

Transform customer engagement with Microsoft Dynamics 365 solutions 

Improve customer engagement with Microsoft Dynamics 365 

In a world of increasingly fierce competition and rising customer expectations, it’s crucial for businesses to stand out from the crowd through exceptional customer relationships. Microsoft Dynamics 365 offers you a complete range of solutions to optimise customer engagement. Whether you’re looking to centralise your data, personalise your interactions or boost your sales, Microsoft Dynamics 365 is the ideal tool to transform your approach to customers. Discover how this powerful platform can help you create memorable experiences, build customer loyalty and propel your business to new heights.

Microsoft Customer Data Platform  

Offering businesses the ability to centralise and unify their customer data from a variety of sources, Microsoft CDP provides a 360-degree view of each customer. With this unified view, businesses can not only better understand their customers, but also personalise their interactions at every stage of the customer journey, boosting customer loyalty and satisfaction. 

 

Microsoft Dynamics 365 Marketing 

This powerful solution enables marketing teams to plan, execute and analyse campaigns across multiple channels, from email marketing to social media and events. With advanced automation and analysis capabilities, businesses can optimise their marketing efforts to reach the right customers with the right message at the right time.

 

Microsoft Dynamics 365 Sales  

Microsoft Dynamics 365 Sales offers powerful tools to maximise sales opportunities and effectively manage leads, track opportunities and close deals with greater efficiency. With advanced sales automation, predictive analytics and collaboration capabilities, businesses can boost revenue and build customer loyalty throughout the customer journey. 

Benefits of improving customer engagement with Microsoft Dynamics 365

Enhanced loyalty

Delivering personalised, quality experiences leads to satisfied customers who return regularly, reducing churn and increasing long-term loyalty.

Revenue growth

By effectively identifying sales opportunities and following leads through to completion, you can increase your sales and overall profitability.

Improved operational efficiency

By automating marketing and sales processes and providing data-driven insights, you can optimise your operations, reduce costs and improve the overall efficiency of your business.

Better decision-making

With in-depth analysis and accurate data on customer behaviour, you can make more informed strategic decisions, helping you to stay competitive in the marketplace and anticipate your customers’ future needs.

“Hitachi Solutions have been very knowledgeable and supportive from the start of our engagement with them. They have stood up systems in short amount of time for the most urgent work that the Southwark Council has needed during both the Covid Pandemic and the Ukrainian Crisis. They have been diligent and continue to be in longer term projects and our day to day support.” 

Pam Kaur, Application Analyst