Optimise your operations

Optimise your services with powerful Microsoft Dynamics 365 solutions 

 

Transform your customer service, optimise your operations in the field and manage your projects efficiently with Microsoft Dynamics 365. 

Today’s businesses must navigate a complex and constantly changing environment, where customer expectations are higher than ever. To meet these challenges, it’s essential to adopt technology solutions that not only meet today’s needs, but are also flexible enough to grow with your business. Microsoft Dynamics 365 is unique in its ability to provide a complete suite of applications that integrate seamlessly with each other, enabling unified and efficient management of your services. Whether you are looking to improve your customer service, effectively manage your field operations or optimise the management of your projects, Microsoft Dynamics 365 offers integrated solutions to meet your specific needs. 

 

Microsoft Dynamics 365 Customer Service 

Deliver a consistent, personalised customer experience across all touchpoints. With multi-channel management tools and advanced automation features, you can improve customer satisfaction, reduce response times and increase loyalty. 

 

Microsoft Dynamics 365 Field Service 

 Maximise the efficiency of your teams in the field. With intelligent planning, asset management and real-time tracking tools, you can ensure fast, efficient interventions, minimise downtime and offer a proactive, predictive service to your customers.

 

Microsoft Dynamics 365 Project Operations  

Simplify the end-to-end management of your projects. By integrating planning, resource management and financial monitoring, this solution helps you deliver your projects on time and on budget, while maximising profitability and customer satisfaction. 

The benefits of service optimisation with Microsoft Dynamics 365

Improved productivity

By automating processes and optimising planning, your teams can focus on strategic tasks, reducing downtime and increasing operational efficiency.

Reduced costs

By better managing resources and stocks, and automating repetitive tasks, you can reduce operational costs and maximise the use of resources.

Increased customer satisfaction

By providing fast, accurate responses and proactive service management, you can improve the customer experience and increase loyalty.

Greater visibility and control

With real-time reporting and analysis tools, you get a complete and up-to-date view of your operations, making it easier to take informed and strategic decisions.

“It’s been great working with my colleagues in Hitachi Solutions. We’ve had a great relationship and there’s a lot of pride in the solution we’ve built that’s a first in the housing association world.” 

Linda Howard, Head of Process Design